Frequently Asked Questions

Everything you need to know about shopping with Apteka.

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Standard shipping takes 3-7 business days, while express options are available at checkout for faster delivery.

How do I return an item that doesn't fit?

We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Do you offer international shipping?

Yes, Apteka ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at the final stage of checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.